We are excited to announce that we have made an update to our platform that enables our clients to offer customer support in multiple languages via the Customer Portal. This new feature will allow businesses to offer seamless customer service across multiple geographies without relying on translator tools.

To enable multilingual customer support, we have introduced a number of configurations that can be easily managed by our clients. They can define the languages which should be available to their customers in the Customer Portal, choose a default language, and switch languages of the Customer Portal as per their business needs and country of operations.

Our team understands the importance of offering customer support in local languages and dialects; it helps build trust and credibility with customers while increasing engagement and loyalty. By providing multilingual support via the Customer Portal, we are confident that our clients can achieve these objectives while delivering exceptional customer experiences.

We hope this update will enable our clients to provide more personalized and effective customer service, leading to increased satisfaction and retention rates. For any questions or assistance in setting up this feature, please contact our team through our website's live chat or email support channels.

*Please get ion touch with your account manager to check if this is part of your subscription